HIN Mail on Mobile Devices

Incident Report for HIN Status Page

Resolved

This incident has been resolved.
Posted Oct 29, 2026 - 20:04 CET

Update

We are continuing to monitor for any further issues.
Posted Oct 07, 2026 - 07:07 CEST

Monitoring

If you were prompted to enter a password on your smartphone, please follow the instructions below:
Posted Oct 07, 2026 - 07:05 CEST

Investigating

Following yesterday’s incident affecting HIN Mail on mobile devices, some users may still experience synchronisation issues.

If you entered your password on your smartphone or tablet during the incident, HIN Mail synchronisation may no longer work correctly.

To resolve the issue, please remove the HIN Mail account from your smartphone or tablet and set it up again according to the following instructions:

iOS:
https://support.hin.ch/de/service/hin-mail-und-mobile/hin-mail-ios.cfm

Android:
https://support.hin.ch/de/service/hin-mail-und-mobile/einrichten-android.cfm

Thank you for your understanding.
Posted Oct 06, 2026 - 11:21 CEST
This incident affected: HIN Active Sync (Mobile Devices).
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