We are experiencing a service disruption in the e-prescription web application for patients and pharmacies:
Investigating - In some cases, medication names cannot be resolved
Aug 07, 2025 - 10:00 CEST

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Sur cette page, HIN met à disposition des informations sur les fenêtres de maintenance et sur l’état actuel des systèmes. Via le bouton «Subscribe to updates», vous pouvez vous abonner aux mises à jour d’état par e-mail et SMS.

Uptime over the past 90 days. View historical uptime.
HIN Client ? Operational
90 days ago
100.0 % uptime
Today
Alternative Authentisierung | Authentification alternative ? Operational
90 days ago
100.0 % uptime
Today
HIN Mail Operational
90 days ago
99.99 % uptime
Today
POP3 ? Operational
90 days ago
100.0 % uptime
Today
HIN Mail Global ? Operational
90 days ago
99.99 % uptime
Today
IMAP ? Operational
90 days ago
100.0 % uptime
Today
SMTP ? Operational
90 days ago
100.0 % uptime
Today
HIN Webmail ? Operational
90 days ago
100.0 % uptime
Today
E-Rezept Schweiz Service | Service E-Ordonnance Suisse Partial Outage
90 days ago
99.38 % uptime
Today
Authentifizierungsdienst der Ärzteschaft | Service d'authentification des médecins ? Operational
90 days ago
99.98 % uptime
Today
E-Rezept Service Plattform | Plateforme de service d'ordonnance électronique ? Operational
90 days ago
99.98 % uptime
Today
E-Rezept Webapplikationen für Patienten und Apotheken | Applications web d' ordonnance électronique pour les patients et les pharmacies ? Partial Outage
90 days ago
98.19 % uptime
Today
HIN Sign ? Operational
90 days ago
99.98 % uptime
Today
HIN Teilnehmerverzeichnis | Répertoire des participants HIN ? Operational
90 days ago
100.0 % uptime
Today
HIN Servicecenter ? Operational
90 days ago
100.0 % uptime
Today
HIN Talk ? Operational
90 days ago
100.0 % uptime
Today
HIN Filebox ? Operational
90 days ago
100.0 % uptime
Today
HIN Medical Boards ? Operational
90 days ago
100.0 % uptime
Today
HIN Awareness Portal ? Operational
90 days ago
100.0 % uptime
Today
Kundendienst und Support | Service clientèle et support Operational
90 days ago
100.0 % uptime
Today
CallDesk Operational
90 days ago
100.0 % uptime
Today
Videoidentifikation | Identification vidéo ? Operational
90 days ago
100.0 % uptime
Today
HIN geschützte Anwendungen | Applications protégées HIN Operational
90 days ago
99.81 % uptime
Today
Emedko ? Operational
90 days ago
100.0 % uptime
Today
Carimedko ? Operational
90 days ago
99.99 % uptime
Today
Bemedko ? Operational
90 days ago
100.0 % uptime
Today
myFMH App ? Operational
90 days ago
100.0 % uptime
Today
myChiroCH App ? Operational
90 days ago
100.0 % uptime
Today
Docbox ? Operational
90 days ago
100.0 % uptime
Today
Covercard Service ? Operational
90 days ago
98.67 % uptime
Today
HIN Homepage Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 12, 2025

No incidents reported today.

Aug 11, 2025
HIN Global emails cannot be opened.
Resolved - This incident has been resolved.
Aug 11, 08:01 CEST
Investigating - HIN Global emails cannot be opened.

The SMS code verification process is currently impaired.

We are working hard to resolve the issue.

Start: 11 August 2025 – 7:30
Aug 11, 07:55 CEST
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025
There is a general disruption affecting HIN sign and E-Rezept Schweiz Service.
Resolved - This incident has been resolved.
Aug 4, 12:24 CEST
Update - We are continuing to investigate this issue.
Aug 4, 11:09 CEST
Investigating - Some of the following services are partially unavailable
- E-Rezept Schweiz service
- HIN Sign

Start: 04.08.2025 - 11:00 Uhr
Aug 4, 11:08 CEST
Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025
Ausfall HIN Homepage
Resolved - We are currently investigating this issue.
Jul 31, 12:00 CEST
Jul 30, 2025

No incidents reported.

Jul 29, 2025

No incidents reported.

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